Returns
Items returned under our 21 day guarantee should be returned to us, unused and in their original condition, including any packaging. Your item needs to have the receipt or proof of purchase. Gels or creams cannot be returned or refunded in any circumstance as we cannot ascertain for definite if they have been opened or used.
Before returning an item to us, please contact us by email at emma@fellsidephysiotherapy.co.uk and we will confirm the returns address.
Please include a note explaining the reason why you wish to return the products, and whether you would prefer for us to send you a replacement, or process a refund.
Please include your contact details in the event of any queries.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
